FAQ - You will find answers to questions such as billing, payment, opening an account, policies, shipping and much more!

Frequently Asked Questions

How to Open An Account

What are the Requirements?

Domestic Buyers with a store front or online boutique
One (1) of the following forms of Business Identification is required to open an account:

Business License / Permit, Business Registration Certificate or Similar Form indicating that you are a legal retail business owner.
Two Recent Invoices / Receipts showing purchases of apparel- and accessory-related products from wholesalers, purchased within the last 6 months.
List of Accounts as a proof if you are a buying office.
Credit Reference Sheet showing the companies you purchase from.

Domestic Buyers looking to open a store

Letter of Intent issued by an attorney or bank and printed on an official letterhead, stating the intent to start a new business.

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How to Open An Account Online?

Click the "Register to Shop Online" link at the top of our site.
Complete the Registration Form (Once you complete the form you will be able to login but you will not be able to view the pricing)
You will be sent an automatic email with your information. **We do not send out passwords by email, so please remember or write your password down in a safe place.
Fax or Email us one of the required Business Identification forms to 1-214-631-0675. (*Please read Section What Are the Requirements to Open an Account to fax the proper business identification Forms)
A Representative will contact you shortly. Once you are qualified you will be able to view the wholesale pricing on the website, and be able to purchase your first order.
Please Print fill out this Credit Card Authorization Form and fax it over to us at 2146310675- Click here
If you are a Texas customer, you will need to have a Sales Tax Form on file before shipping.
PDF Document Download

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Minimum Purchases for First Order Only

We require our accounts to Purchase a Minimum of $250.00 in products for their FIRST ORDER ONLY.
There are NO minimums per style.

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How to Open An International Account

What are the Requirements for International Accounts?

Domestic Buyers with a store front or online boutique
One (1) of the following forms of Business Identification is required to open an account:

Business License / Permit, Business Registration Certificate or Similar Form indicating that you are a legal retail business owner.
Two Recent Invoices / Receipts showing purchases of apparel- and accessory-related products from wholesalers, purchased within the last 6 months.

***Fax or Email us one of the required Business Identification forms to 1-214-631-0675.***

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How to Open An Account Online?

Click the "Register to Shop Online" link at the top of our site.
Complete the Registration Form (Once you complete the form you will be able to login but you will not be able to view the pricing)
You will be sent an automatic email with your information. **We do not send out passwords by email, so please remember or write your password down in a safe place.
Fax us one of the required Business Identification forms to 1-214-631-0675. (*Please read Section What Are the Requirements to Open an Account to fax the proper business identification Forms)
A Representative will contact you shortly. Once you are qualified you will be able to view the wholesale pricing on the website, and be able to purchase your first order.
Please Print fill out this Credit Card Authorization Form and fax it over to us at 2146310675- Click here

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Minimum Purchases for First Order Only

We require our accounts to Purchase a Minimum of $250.00 in products for their FIRST ORDER ONLY. We do not require anything further than that.
There are NO minimums per style.

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Do You Ship to My Country?

We ship to almost every country, but to find out if we ship to your country. >>
** During signup we'll ask for your shipping address details including country. If your country is notlisted, please call customer 1-800-425-9815.

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My Account

Why Don't I see Pricing?

In order to protect our wholesale customers we do not give instant access to our website.
Please read section How to Open an Account for more information!

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How Does My Order Ship?

Julie Ann mainly ships via UPS and USPS.
If you have a preferred method per call us now at 1-800-425-9815.

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How Do I login to My Account?

Please Click the Link at the Top of the Web Page Called Login In or Click here to Login Now!
Please use the email address and password you originally registered with.

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I Forgot My Password?

Please click here "Forgot Password".
Enter your email address you originally signed up with. This will automatically send you an email with a link to show you how to reset your password.

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How can I edit my account information?

Please click here "My Account".
Login Using your Email and Password.
Click on the
This will automatically take you to the Accounts Page, with all your information
Click on the button to edit your information.
You can edit your personal information, payment information, shipping information & Password.
**Please note you cannot edit your Email Address. Please call Customer Service for more information at 1-800-425-9815.

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How do I view my Items in my shopping cart?

If you are logged into your account and have placed items in your basket and wish to view these items then, click on the "View Cart" link at the top of the page. This will show all items in your cart.
Here you can remove any items, and then go shopping or checkout.

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How do I Place an Order?

In Order to Place your Order. You first have to have been approved by a representative (*Please read section How to Open and Account?)
First - Login into your account
Secondly - Browse our website catalog and put items into the basket.
** Please note that you have to select the size first in order to add a product to the basket.

Enter quantity that you want in the white spaces (*Dark Gray means Not Available)
Thirdly - Click on the "Buy Now" Button this will take you to the Check out Page.
You can also add any coupons you may have by clicking the "Add" button .
You can also choose your shipping option at the bottom of the page. Select from the drop down option and hit the "Go" button
Once you are done reviewing , editing or updating your items you can click one of the 3 options , or accordingly..
If you are done updating please either click or if you are done shopping please click on the CheckOut button
This will take you to the Checkout Page.
Here you can easily view, edit & enter all information regarding billing, shipping, coupons, payment method and more all in one page.
Once this is complete hit the "Place Your Order" Button.
You have placed you order.
You should receive an email confirmation with all your information, items, and order number for your record by email.

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How do I Check Out?

If you have items in your basket and want to checkout you can click the link "Checkout" at the top of the page. This is the One Page Checkout Page
Here you can easily view, edit & enter all information regarding billing, shipping, coupons, payment method and more all in one page.
Once this is complete hit the "Place Your Order" Button.

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Minimum Purchases for First Order Only?

We require our accounts to Purchase a Minimum of $250.00 in products for their FIRST ORDER ONLY.
There are NO minimums per style.

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My Order Status

How Can I track My Order?

If you have placed an order with us, you can track your order.
After your order has shipped, you will receive and email with the details of your order.
If you are not logged in, login into your Account using the My Account Link at the top of the page. Using your existing email address and password.
You will be redirected to the Home Page, just click on My Account again.
On this page at the bottom you will see your order numbers and tracking information in Dark Gary
Click on the Tracking Number and you can easily track your order. This link will redirect you to another website (Example: UPS website)

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My Order Never Arrived?

If you have placed an order with us, and it has never arrived. Follow these instructions.
Login into your Account using the My Account Link at the top of the page. Using your existing email address and password.
You will be redirected to the Home Page, just click on My Account again.
On this page at the bottom you will see your order numbers and tracking information in Dark Gary
If your order displays your Package Tracking Numbers, check with the shipper (UPS, or USPS) to confirm that your packages were delivered.
If your package shows a status of "delivered", please contact our customer service at 1-800-425-9815 or email your order number and tracking information to customerservice@julie-ann.com for assistance.

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When Will My Back Order Arrive?

We currently do not offer backorder arrivals but do occasionally offer pre-order merchandise.
Please note that pre-orders will not be charged until your item(s) ship.

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How Do I cancel My Order ?

Please call customer service to cancel your order. Toll Free Number 1-800-425-9815.

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Shipping Information

When Will My Order Ship ?

All orders ship within 24 hours after receiving them.

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Does Julie-Ann Offer Drop Ship?

We offer Drop Shipping to Julie Ann Apparel Partner Sites.
Please Click here for more information about Partner Sites!

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How Much Is My Shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

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How does Julie-Ann using which carriers ?

Julie Ann mainly ships via UPS and USPS.
If you have a preferred method per call us now at 1-800-425-9815.

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Return and Damages

What is our Return Policy?

We stand behind all of our merchandise, and back that up with a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, call us within 2 business days of receipt and we will take back any or all of the items you purchased, that are not up to your standards.

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What is our Damage Policy?

We stand behind all of our merchandise, and back that up with a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, call us within 2 business days of receipt and we will take back any or all of the items you purchased, that are not up to your standards.

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How Do I Return Merchandise ?

1) Please obtain a Return Authorization number from a customer service representative. Returns will not be accepted without a RA# printed on the outside of the box.
2) All returned merchandise must be returned freight prepaid.
3) All returns are for credit against future purchases only.
4) All returned merchandise must be on the original hanger, poly-bagged and not marked or ticketed in any way. Credit will not be given on marked or store hung merchandise.

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Billing and Payments

Do I Pay Sales Tax?

Julie Ann Apparel does not charge WholeSale Buyers Sales Tax.
If you are from Texas we would need a copy of your Sales Tax Exempt form.

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I Need a Copy of My Invoice or Receipt?

If you are not logged in, login into your Account using the My Account Link at the top of the page. Using your existing email address and password.
You will be redirected to the Home Page, just click on My Account again.
On this page at the bottom you will see your Previous Orders.
Click on the Order Number and Click Print Receipt

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When Will My Credit Card be Charged?

Your credit card is only authorized when you place your order.
It is charged when we physically ship your order from our warehouse.

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I have a Question about My Charge?

If you are not logged in, login into your Account using the My Account Link at the top of the page. Using your existing email address and password.
You will be redirected to the Home Page, just click on My Account again.
On this page at the bottom you will see your all your Previous Orders.
Click on the order number that you have a question about.
You may compare your order history on our website, with your financial records.
If you have further questions or concerns, please contact customer service for further assistance at 1-800-425-9815.

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When Will My Credit Appear to My Account?

Credits usually take 7-10 business days from the time we receive your item(s).

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What Types of Payments Do you Accept ?

Visa
Mastercard
Discover
American Express

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Can I Use PayPal?

Not at this time.

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Can I Use A Personal Check?

We do not accept personal checks.

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Can I Use Money Orders?

Yes. We allow 5 days from receipt fo order to receive your money order.

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Do you Accept Wire Transfers?

Yes. Please contact Customer Service at 1-800-425-9815 for more information on Wire Transfers.3

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Policies

What is your Privacy Policy?

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

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How Secure is your Internet and Credit Card Processing ?

This website is protected with an 256 bit Encrypted SSL (secure socket layer) Level Class 3 encryption, the highest standard in Internet security.
You may click on the Images below to verify how secure our website is.

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Can I use images from your website?

No. The images descriptions and text found on this website are copyright protected and registered to Julie-Ann Apparel. No materials may be reproduced, copied, duplicated or transferred without written consent from Julie-Ann.

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About Julie Ann

How long has Julie Ann been in Business ?

Julie Ann Apparel was founded in 1994. Its been over 13 years since we have been in business.

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How many accounts does Julie Ann sell to?

We have thousands of accounts that we sell to.
We build a long lasting relationship with our customers.
The goal in founding Julie Ann was to create a wholesale model which caters to the unique needs of the independent retailer.
This environment that offered a no-risk return policy, no per-order minimum requirements, and prices that protect our client's profit margins.

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How Long Has Julie-Ann.com been on the internet?

We have been on the internet since late 1990's.
We we originally an informational website, but later realized that providing a safe and secure buying experience for our customers over the internet was more efficient.
It benefited our customers more than us as they could purchase 24 hours a day 7 days a week, HASSLE FREE!

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Does Julie Ann have Showroom, and can we visit them?

Yes.We have a showroom, with all of our merchandise.
Only Retailers can visit this showroom. It is not open to the public.

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Can I Order Any Time from the Online Store?

Yes.Our Online Store is open 24 hours a day and 7 days a week for our customers.

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Does Julie Ann have a Printed Catalog?

NO.
We had a printed catalog years ago. But we realized it was insufficient to conduct business because by the time the catalogs got to our retailers or accounts the merchandise was already sold.
The online store is our substitution of a printed catalog as all inventory is real time. Whatever is available on the website is what we have in our inventory. All the way down to a single item.

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Product Information

Does the Sizes Run True?

Yes. All sizes run true.
We have a variety of sizes we sell.

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Is All Your Merchandise on the Website?

Yes.
The online store is our substitution of a printed catalog as all inventory is real time. Whatever is available on the website is what we have in our inventory. All the way down to a single item.

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I want to purchase large quantities of products do you offer large discounts for large orders?

Yes.
We have selected inventory for which you can receive large group discounts.
Everything that has group discounts is already marked on our website.

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Do you sell Fake Items?

No.
We only carry authentic merchandize from name brand. Nothing sold by Julie Ann is Fake. We offer only the best products on the market.

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Can I tell what type of customer I have and you place the order for me?

Yes.
We will gladly place the order for you.
We we get new inventory we will call you and let you know, if the inventory we received matches your customer base.

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How often Does Julie Ann Get New Products?

We receive new inventory everyday.
The best way for you see what new is .
We had a printed catalog years ago. But we realized it was insufficient to conduct business because by the time the catalogs got to our retailers or accounts the merchandise was already sold.
The online store is our substitution of a printed catalog as all inventory is real time. Whatever is available on the website is what we have in our inventory. All the way down to a single item.

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Need Help?

How to Open a New Account